Calming Upset Customers (50-Minute Series)
Buying a Home When You're Single
How to Collect Debts (and Still Keep Your Customers)
Profits of Death : An Insider Exposes the Death Care Industries
Money Troubles: Legal Strategies to Cope with Your Debts
Financing the American Dream : A Cultural History of Consumer Credit
Real Time : Preparing for the Age of the Never Satisfied Customer
The Caterpillar Doesn't Know : How Personal Change Is Creating Organizational Change
1001 Ways to Save Money ... and Still Have a Dazzling Wedding
Harness the Future: The 9 Keys to Emerging Consumer Behaviour
Y2K : A Reasoned Response to Mass Hysteria
The Overspent American : Upscaling, Downshifting, and the New Consumer
The Complete Idiot's Guide to Buying or Leasing a Car (Complete Idiot's Guide)
The Insider's Guide to Buying a New or Used Car (2nd Ed)