The Change Agents' Handbook: A Survival Guide for Quality Improvement Champions
Comparing ISO 9000, Malcolm Baldrige, And the SEI CMM for Software: A Reference and Selection Guide
Handbook of Software Quality Assurance, The
World Class Production and Inventory Management, 2nd Edition
Quality Without Tears: The Art of Hassle-Free Management
Statistical Method from the Viewpoint of Quality Control
On Great Service : A Framework for Action
ISO 9000: 2000 (DIS) New Requirements, 28 Requirements Checklist and Compliance Guide
World Class Quality : Using Design of Experiments to Make It Happen
SPC Simplified: Practical Steps to Quality (Second Edition)
Quality Is Still Free: Making Quality Certain In Uncertain Times
Design of Experiments for Process Improvement and Quality Assurance (Engineers in Business Series)
Juran on Quality by Design : The New Steps for Planning Quality into Goods and Services
The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance
Juran on Leadership for Quality : An Executive Handbook