Competing on Value : Bridging the Gap Between Brand and Customer Value
The Complete Idiot's Guide to Great Customer Service (Complete Idiot's Guide To...)
Customer Retention : An Integrated Process for Keeping Your Best Customers
Hey, I'm the Customer : Front Line Tips for Providing Superior Customer Service
The Quest for Loyalty : Creating Value Through Partnerships (Harvard Business Review Book Series,)
Tele-Stress - Relief For Call Center Stress Syndrome
Customer Service and the Telephone (Business Skills Express)
Intelligent Enterprise : A Knowledge and Service Based Paradigm for Industry
The Lean Communications Provider : Surviving the Shakeout Through Service Management Excellence
Customer Service 201 : Managing Your People to Be Their Best
The 7 Universal Laws of Customer Value : How to Win Customers & Influence Markets
The Loyalty Link : How Loyal Employees Create Loyal Customers
Best of Class: Building a Customer Service Organization (Executive Excellence Classics)
Wake Up Your Call Center : How to Be a Better Call Center Agent (Customer Access Management)
Alvaro Siza: Writings on Architecture
City Sketches/Stadtskizzen : Desenhos Urbanos
Alvaro Siza (Architecture Collection)
Alvaro Siza, 1954-1988 (Architecture & Urbanism Extra Edition Ser.)