One Size Fits One : Building Relationships One Customer and One Employee at a Time
Breaking Out of Plastic Prison : A 10-Step Program to Financial Freedom
The Sex of Things : Gender and Consumption in Historical Perspective
Restaurant Basics : Why Guests Don't Come Back...and What You Can Do About It
The Soul of the New Consumer : Authenticity - What We Buy and Why in the New Economy
Consumer Behavior and Marketing Action
Consumer Culture and Modernity
The Economic Way of Looking at Behavior : The Nobel Lecture (Essays in Public Policy, No. 69)
Customer-Focused Quality : What to Do on Monday Morning
The Business of Children's Entertainment (The Guilford Communicaiton Series)
Bottom Line Personal Book of Bests : Inside Information from America's Leading Experts
Consumer Behavior: Buying, Having, and Being
Measuring Customer Satisfaction (A Fifty-Minute Series Book)
Designing Feedback : Performance Measures for Continuous Improvement (Crisp Management Library)
How Consumers Pick a Hotel : Strategic Segmentation and Target Marketing