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Implementing Six Sigma: Smarter Solutions Using Statistical Methods

Keeping Score : Using the Right Metrics to Drive World-Class Performance

Business Process Improvement Workbook : Documentation, Analysis, Design, and Management of Business Process Improvement

Quality Is Free : The Art of Making Quality Certain

Business Process Improvement : The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness

Juran's Quality Handbook (Juran's Quality Handbook, 5th Ed)

101 Good Ideas: How to Improve Just About Any Process

Six Sigma : The Breakthrough Management Strategy Revolutionizing the World's Top Corporations [ABRIDGED]

The Memory Jogger II: A Pocket Guide of Tools for Continuous Improvement and Effective Planning

The 5 Pillars of Tqm : How to Make Total Quality Management Work for You

The Basics of FMEA

Iso 9000 : An Implementation Guide for Small to Mid-Sized Businesses

Benchmarking for Best Practices : Winning Through Innovative Adaptation

The Iso 9000 Handbook

Dr. Deming : The American Who Taught the Japanese About Quality

Poka-Yoke : Improving Product Quality by Preventing Defects

Breakthrough Thinking : The Seven Principles of Creative Problem Solving

Customer Oriented Software Quality Assurance

Introduction to Statistical Quality Control

Business Process Benchmarking: Finding and Implementing Best Practices