High Performance Benchmarking : 20 Steps to Success
Statistical Quality Control Using Excel
The Management and Control of Quality
Creativity, Innovation, and Quality
I Know It When I See It : A Modern Fable About Quality
Quality Management for Projects and Programs
Iso 9000 Implementation for Small Business
Extraordinary Guarantees : Achieving Breakthrough Gains in Quality & Customer Satisfaction
World Class Quality: Using Design of Experiments to Make It Happen
Iso 9000 Quality Systems Development Handbook : A Systems Engineering Approach
Continuous Improvement Tools : A Practical Guide to Achieve Quality Results (Quality Improvement)
Global Cases in Benchmarking : Best Practices from Organizations Around the World
Taking the Mystery Out of Tqm : A Practical Guide to Total Quality Management
Critical SHIFT: The Future of Quality in Organizational Performance
A New American Tqm : Four Practical Revolutions in Management