Orbiting the Giant Hairball : A Corporate Fool's Guide to Surviving With Grace
Call Center Management on Fast Forward : Succeeding in Today's Dynamic Inbound Environment
The Loyalty Effect : The Hidden Force Behind Growth, Profits, and Lasting Value
First, Break All the Rules : What the World's Greatest Managers Do Differently
Management Challenges for the 21st Century
E-Business : Roadmap for Success (Addison-Wesley Information Technology Series)
The Goal: A Process of Ongoing Improvement
Built to Last : Successful Habits of Visionary Companies
The Balanced Scorecard : Translating Strategy into Action
The E-Myth Revisited : Why Most Small Businesses Don't Work and What to Do About It
Unleashing the Killer App : Digital Strategies for Market Dominance
Software Project Survival Guide
Blur : The Speed of Change in the Connected Economy
Competitive Strategy : Techniques for Analyzing Industries and Competitors