Customer Centered Growth : Five Proven Strategies for Building Competitive Advantage
Breakthrough Customer Service : Best Practices of Leaders in Customer Support
Achieving Excellence Through Customer Service
Delivering Quality Service : Balancing Customer Perceptions and Expectations
The Market Driven Organization : Understanding, Attracting, and Keeping Valuable Customers
Fabled Service : Ordinary Acts, Extraordinary Outcomes
Customer Connections : New Strategies for Growth
Customer Service 101 : Basic Lessons to Be Your Best
Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century
Customer Service for Dummies (For Dummies)
The Nordstrom Way : The Inside Story of America's # 1 Customer Service Company
Managing Knock Your Socks Off Service (Knock Your Socks Off Series)
Developing Knowledge-Based Client Relationships, The Future of Professional Services
Become the Brand of Choice : How to Earn Millions Through Relationship Marketing
Ama Handbook for Customer Satisfaction : A Complete Guide to Research, Planning, & Implementations